by Roger Connors and Tom Smith
Book Review by Richard L. Weaver II, Ph.D.
Based on more than 20 years teaching the concepts of accountability around the world and with 700 clients in 56 countries, Connors and Smith discuss the approaches to accountability that will contribute more to the success of individuals, teams, and organizational life than any other single attribute.
How did That Happen?
leaves no doubt in this reader’s mind, that following their specific and well-explained sequence of steps will enable anyone to establish the right expectations in a positive and principled way that will inspire people, make them feel good about their work, and get results.Accountability is a personal “attribute” that exemplifies who a person is. It is “a way of being” that empowers and allows people to meet and surpass their expectations.
The authors do not provide generalities. For example, they discuss the four main causes of missed delivery: poor motivation, inadeequate training, too little personal accountability, and an ineffective culture. They offer specific solutions to these problems—among many other topics and issues.
This is truly a great book worth reading. It is written by two author who, clearly, know what they’re talking about and talk about it in a direct, readable, and memorable manner.
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